Thank you for shopping with us! We want to make sure that you have a great experience shopping at our store, which includes receiving your order quickly and easily. Below you'll find our shipping policy, which outlines everything you need to know about our shipping rates, delivery times, and more.

 

Shipping Rates

We offer free shipping on all orders over $100. For orders under $100, shipping rates are as follows:

Standard 3 to 5-day shipping
Size tier	1-unit order	2-unit order	3-unit order	4+ unit order
Small standard: 6 oz or less	$7.15	$4.92	$4.19	$3.72
Small standard: 6 to 12 oz	$7.80	$5.49	$4.72	$4.23
Small standard: 12 to 16 oz	$8.25	$5.70	$4.88	$4.38
Large standard: 6 oz or less	$7.35	$5.05	$4.49	$4.08
Large standard: 6 to 12 oz	$8.20	$5.80	$4.90	$4.50
Large standard: 12 to 16 oz	$8.50	$6.05	$5.15	$4.70
Large standard: 1 to 2 lb	$9.50	$6.65	$5.88	$4.75
Large standard: Above 2 lb	$9.50 + $0.62/lb	$6.65 + $0.55/lb	$5.88 + $0.55/lb	$4.75 + $0.55/lb
Small oversize: 2 to 30 lb	$16.00 + $0.62/lb	$11.79 + $0.55/lb	$10.18 + $0.55/lb	$8.62 + $0.55/lb
Small oversize: Above 30 lb	$32.88 + $0.62/lb
Medium oversize: Above first 2 lb	$25.25 + $0.62/lb
Large oversize: Above first 90 lb	$118.80 + $1.16/lb
Special oversize: Above first 90 lb	$189.19 + $1.21/lb

 

Please note that these rates are subject to change, and that additional charges may apply for expedited shipping or bulky items. We will always let you know about any additional shipping charges before processing your order.

 

Delivery Times

We do our best to process and ship your order as quickly as possible. However, please note that delivery times may vary depending on your location and the shipping method you select. Here are some general estimates for delivery times:

Domestic shipping: 3-5 business days

Please note that these estimates are not guaranteed, and that actual delivery times may vary. We are not responsible for any delays caused by shipping carriers or customs.

 

Order Tracking

Once your order has been shipped, we will provide you with a tracking number so you can follow your package's progress. Please note that it may take up to 24 hours for the tracking information to be updated.

 

 

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@delibestmate.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@delibestmate.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.