1. What forms of payment are accepted on your website? 

 

2. Can I change the shipping address?

Of course you can. Please email your new address to us as soon as possible, as we are only able to edit the address before the packing process.

 

3. Where can I find my tracking number?

You should receive your order statues including the tracking number via email within 3-5 business days after purchase.

Please ensure to check junk/spam folder for any mail notifications.

 

If you still didn't receive your tracking number, please feel free to reach out to us via Contact Us with your order number. An operation staff will assist you with the investigation.

 

4. What is your return policy?

Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return the merchandise within 30 days in its original condition. For more information, please refer to our Return Policy page.

 

5. My item arrived broken. What should I do?

Please report any anomalies or issues within 7 days. If an item arrives damaged, please send an image of the damage with your order number in the subject line to info@delibestmate.com. We will further assist you there.

 

6. My order is missing. What should I do?

Please report any anomalies or issues within 7 days. If you received the tracking update that your order was delivered but you did not receive your order please check with any neighbors/ doormen/ mailroom personnel who may have picked up your parcel. If it is still not found please email us with the order number and tracking number.

 

7. Can orders be shipped internationally?

We do not ship to Canada and other international destinations. Please check the product description or contact our customer service to confirm that we can ship to your destination.

 

8. How do I ship back my return?

To start a return, you can contact us at info@delibestmate.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at info@delibestmate.com.

 

9. What’s your refund policy?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.